# Agentive Services

> Agentive Services is an AI agent for managed IT service providers (MSPs) in Australia. It reads new service desk tickets, sorts and prioritises them, asks users for missing details and drafts first replies and fixes from the MSP's own documentation. It keeps client documentation current after each job, follows up devices that failed patching and drafts the monthly patch report, prepares quarterly business review packs, and keeps asset, warranty and licence registers up to date. Technicians approve every change to a client's systems, and security incidents always go straight to a person.

## What the AI agent does
- [An AI agent that triages your service desk](https://agentiveservices.ai/services/service-desk-triage/): An IT service desk is the single point where users log problems and requests and technicians work through them by priority. The Agentive Services AI agent reads each new ticket, links it to the right client and device, sets a priority under your service levels, asks the user for missing details such as screenshots or error messages, and drafts a first reply or known fix from your documentation. A technician approves fixes and handles anything complex.
- [An AI agent that keeps your IT documentation current](https://agentiveservices.ai/services/it-documentation/): IT documentation records how each client's systems are set up: devices, network, accounts, backups, vendors and the steps to fix common problems. The Agentive Services AI agent reads the notes from closed tickets and projects, drafts updates to the right client pages, flags pages that look out of date and drafts runbooks for repeat problems. A technician reviews each change before it is saved, and passwords stay in your password manager.
- [An AI agent that follows up failed patches](https://agentiveservices.ai/services/patch-management/): Patch management is the regular work of installing security and software updates across every device a client has, and checking that each one succeeded. The Agentive Services AI agent reads your monitoring tool's patch results, lists failed, pending and missing updates by client, raises follow up tickets for devices that keep failing, and drafts each client's monthly patch report. Technicians decide how to fix devices and approve every change.
- [An AI agent that prepares your quarterly reviews](https://agentiveservices.ai/services/quarterly-business-review/): A quarterly business review is the regular meeting where an MSP shows a client what was done, how their systems are tracking and what to plan next. The Agentive Services AI agent pulls the quarter's tickets, recurring problems, patch results, ageing devices and upcoming renewals into a draft pack in your format, with suggested talking points. The account manager checks it, adds advice and runs the meeting.
- [An AI agent that keeps asset registers up to date](https://agentiveservices.ai/services/it-asset-management/): IT asset management means knowing every device and licence a client has, who uses it, and when warranties and subscriptions end. The Agentive Services AI agent compares your monitoring data, licence portals and tickets, updates each client's register, flags devices that are out of warranty or missing, checks licence counts against active users and lists renewals coming up. Technicians and account managers decide what to replace or renew.

## Guides
- [AI agent for MSPs: a practical guide](https://agentiveservices.ai/ai-agent-for-msps/)
- [Will AI replace MSP technicians?](https://agentiveservices.ai/will-ai-replace-msp-technicians/)

## Common questions
- What is an AI agent for MSPs? An AI agent is a digital service coordinator for a managed IT business. It triages tickets, keeps documentation current, follows up patches, prepares quarterly reviews and keeps asset registers up to date, with technicians approving every change.
- How is it different from PSA and RMM tools? Your PSA and RMM tools record tickets and watch devices. An AI agent does the admin work inside them and hands your technicians drafts and fixes to approve.
- Who is Agentive Services for? Australian MSPs and IT support businesses, from two person shops to teams with a full service desk.
- Does it make changes to client systems? No. It prepares the steps. A technician approves and makes every change.
- What about security incidents? It flags possible security issues straight away and hands them to a person. It never handles an incident on its own.
- Is client information secure? It uses only the access you grant, keeps each client separate, logs every action and handles information under the Australian Privacy Principles.
- How much does it cost? A fixed monthly fee based on technicians and clients. Book a demo for a quote.

## Locations
- [AI agent for MSPs in Sydney, NSW](https://agentiveservices.ai/locations/sydney/)
- [AI agent for MSPs in Melbourne, VIC](https://agentiveservices.ai/locations/melbourne/)
- [AI agent for MSPs in Brisbane, QLD](https://agentiveservices.ai/locations/brisbane/)
- [AI agent for MSPs in Perth, WA](https://agentiveservices.ai/locations/perth/)
- [AI agent for MSPs in Adelaide, SA](https://agentiveservices.ai/locations/adelaide/)

## Contact
- Book a demo: https://agentiveservices.ai/book/
- Email: hello@agentiveservices.ai